• A Florida jewelry store employee got away with pocketing luxury watches for years, thanks to doctored paperwork. The theft amounted to 36 missing watches, valued at over $650,000, according to the Pinellas County Sheriff’s Office. All were taken from Gold & Diamond Source in Clearwater, which alerted detectives to the thefts. Detectives learned the employee, later identified as 32-year-old Michael Kelly, stole several high-end watches from the business between Oct. 31, 2021, and May 3, 2025. Kelly allegedly entered fictitious information into the point-of-sale system, making the business believe a watch sale occurred. You can read more about it here.  
   
• German-based commercial vehicle maker Daimler Truck and Japan's Toyota have concluded an agreement to merge the truck businesses of their subsidiaries Mitsubishi Fuso and Hino as planned, according to a joint press release on Tuesday. The groups intend to each hold 25% of the shares in a new listed holding company set to launch in April 2026, it said. The holding company will be listed on the Tokyo stock exchange and is set to employ over 40,000 people led by Karl Deppen, head of Asia at Daimler Truck, according to the statement. You can read more about it here.

• Relationship-driven approach: Boomers want to work with salespeople they trust and respect. They prefer face-to-face interactions or phone calls and value personal connections over digital efficiency. 
• Quality over everything: They prioritize product durability, features, and long-term value. Price matters, but they'll pay premiums for products that last.
• Patience with process: Unlike younger buyers, Boomers appreciate thorough explanations and aren't rushing through decisions.
   

Generation X: The Trust-But-Verify Generation

Often called "the forgotten generation," Gen X controls $2.4 trillion in spending power, which makes sense when you realize they're in their peak earning years and running everything from households to corporations. They're also the generation that’s lived through multiple recessions, including the dot-com crash. Translation: they've developed excellent bullshit detectors.

Forget the flashy presentation. Gen X wants facts, figures, and proof. They're the customers who ask for references, read the fine print, and Google your company while you're talking. 

How they buy from salespeople:

• Quality-focused: Similar to Boomers, they look for products that will last and represent good long-term investments.
• Trust through proof: Having witnessed multiple economic downturns, Gen X is naturally skeptical. They need substantial evidence before believing sales claims.
• Omnichannel comfort: They're comfortable with both digital and traditional communication, which gives you options. Email them the specs, but follow up with a call. Text them a quote, but meet in person to close. They adapted to the digital world but never forgot how business used to be done.
   

Millennials: The Research-Heavy Collaborators

Now the largest generation in history, with $2.5 trillion in purchasing power, Millennials are the economy's main character. They're also the generation that turned purchasing decisions into research projects. Before they talk to you, they've checked out your website, social media presence, read online reviews, and asked their friends and colleagues about you. 

Social responsibility isn't just nice-to-have for Millennials—it's a deal-breaker. 70% are more likely to buy from companies that support social issues and causes they care about. They want to know where your products are made, how you treat employees, and whether you're contributing positively to the world. 

They're less impressed by traditional sales promotions than previous generations. Flash sales and "limited time offers" don't move the needle like they used to. Instead, Millennials prefer consistent values. They'd rather shop somewhere that always has fair prices than chase deals at places that mark everything up just to mark it down.

How they buy from salespeople:

• Research-intensive: They conduct extensive online research before even engaging with salespeople
• Collaborative approach: They don’t want to be pitched, they engage salespeople to answer questions they already have from their research.
• Experience-focused: They want to understand how products will improve their lives, not just their features
   

Gen Z: The Authenticity Detectors

Gen Z might be the youngest buying generation, but don't underestimate them. They're financially pragmatic in ways that would make their Depression-era great-grandparents proud. Eighty percent consider cost the most important factor when buying, and more than half worry about having enough money for the future. This isn't a generation that's easily parted from their money. They expect immediate responses and engagement. Seventy-six percent want brands to respond to their feedback, and they mean quickly. But here's the paradox: they also want that interaction to feel genuine, not automated. The salespeople that succeed with Gen Z master the art of being fast and authentic simultaneously.

How they buy from salespeople:

• Social media influenced: Instagram, YouTube, and Snapchat shape their product awareness and initial interest
• Financial pragmatism: Despite their youth, they're worried about financial security and prioritize practical purchases
• Authenticity-obsessed: They can detect fake or overly polished sales approaches instantly
   

Adapting Your Sales Approach

Successful selling requires matching your approach to generational psychology. The most effective salespeople develop generational fluency—the ability to recognize and adapt to each buyer's preferred communication style, trust-building approach, and decision-making process, regardless of the product or service being sold.