• Shopify salespeople exaggerated the value of deals they were closing in an apparent attempt to earn more commission, according to The Logic. The sales fraud, which lasted more than a year, sparked an internal investigation that led to layoffs and a warning to staff who had faked sales numbers to own up or risk being found out and punished more severely, according to former staff and internal messages. You can read more about it here.  
   
• A South Windsor, Connecticut man was arrested Monday after police say he touched a woman inappropriately and wouldn’t let her leave while she was selling door-to-door. Police say the incident happened on Dec 1. The woman reported she was at a residence for her job when the alleged assault occurred. The suspect, Charlie Phan, 64, was taken into custody and charged with sexual assault, unlawful restraint, and disorderly conduct. You can read more about it here.

• Short sales cycles – Less than 1/3 of the time period. If you’re on a quarterly quota, this would be a sales cycle of one month or shorter.
• Long sales cycles – More than 1/3 of the time period. This can be as short as 5–6 weeks, or as long as a year (or more). 
• Low ACV – An average contract value of <10% of your quota
• High ACV – An average contract value of >33% of your quota

Let's look at what to do in each of those scenarios below.

Short Sales Cycle / Low Average Contract Value 

If you’re in this type of role, the die is far from cast on your quarter. You can absolutely make up ground and hit your number. 

But it will take hard work. The most important thing to understand here is how your main activity metric leads to closing sales. 

Do you know how many phone calls it takes to get an opportunity? And how many opportunities you need to close a deal? If you do, then you simply calculate how many deals you need based on your ACV and back into the number of calls it will take to get there. 

Look at the calendar and plan out, with some cushion, how much activity you need to deliver every day from now until the end of the quarter to hit your number.

In a sales role like this, you can simply hustle your way to 100% (if you have what it takes).

Short Sales Cycle / High Average Contract Value 

This is a sweet segment to be in because your fortunes can literally change overnight. But roles like this usually come with a fairly low close rate. This means that you’ll have to pursue a lot of leads to get a deal to close. Car sales comes to mind as a good example of this scenario. 

In a role like this, you should go through the same exercise as above to figure out how many opportunities or “at bats” you need to get to your number. 

It’s likely going to be a lot since you have ground to make up. Do you need to knock on doors? Take more shifts? Or maybe there are things that you can do to increase your close rate. When is the last time you’ve gone through your old closed-lost opportunities to see if any that are 3-6 months old may have had a change of heart? 

These types of “back from the dead” deals can sometimes move very quickly because the prospect has already learned about your product — so if their situation has changed, they may be ready to buy. 

Long Sales Cycle / High Average Contract Value 

This category covers most enterprise software sales, medical device sales, and just about anything that you’re selling to orgs with a lot of administration and process — like healthcare or education. 

When you’re selling in these types of environments, there is often so much process that you and the prospect need to go through to close a deal that it’s just not worth the friction of the buying process if the deal isn’t reasonably large ($250K+) — and that’s often a feature, not a bug. (We’ll save that for another article.) 

In this case, if you’re significantly behind quota at the half-way mark, you’re likely not going to close anything in the current quarter that’s not already in your pipeline. 

Be honest with yourself and your manager. Do you have deals in your pipeline that can get you to your number?

It’s not uncommon that enterprise reps have one or two deals that make the difference between being near the bottom of the leaderboard, and crushing 200% of quota. Sometimes it can even be a single large deal. Evaluate whether that’s the case for you. If it is, then it’s critical that you map out your process and timeline, and have a true understanding of everything it will take to get the deal signed. 

Long Sales Cycle / Low Average Contract Value

We saved this one for last for a reason. Low ACV products really can’t support a long sales cycle. At least, not in a direct sales model. 
This type of product may have a long consideration period, but the economics will likely only work if it’s a self-service sale for the customer. 

Sales orgs can’t afford to pay reps to manage long sales cycles unless the ACV is large enough to support a reasonable compensation. If you’ve found yourself in this situation, it’s one that’s probably destined to fail. (We’re willing to bet the turnover in the org is outrageous.) Start looking for open roles in companies where a high percentage of the team is hitting quota.

Missing Quota Sucks

Missing your quota sucks, no question about it. But it’s not the end of the world, and it doesn’t define your career. What matters is how you respond. Do you give up and hope for the best next quarter, or do you take a hard look at your pipeline, adjust your strategy, and put in the work? 

Every salesperson has been here before, and the ones who bounce back are the ones who stay focused, realistic, and proactive. So, whether you need to hustle through more leads or accept that this quarter may be a wash, learn from it and set yourself up for a stronger finish next time. The reps who win are the ones who keep pushing forward, no matter what.

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